Jobcentre Adviser: “I am unable to emphasise enough, what a massive con and waste of taxpayer’s money the Work Programme is.”

kamsandhu —  April 30, 2014 — 27 Comments

by Kam Sandhu @KamBass

In the second part of our interview with a Jobcentre adviser we talk about sanctions and the Work Programme. Read the first part of the interview here.



Have you ever experienced any use of target culture for sanctioning? If not, what are you told about sanctioning? If yes, how are you told to sanction and by who?

“This is the type of thing that would not be out of place in the novel ‘Catch 22’. We are constantly told by managers ‘there are no targets, only expectations.’ However, the expectations are based on the highest performing local offices or Districts. So, say I work with a colleague who sanctions because they get some sort of sick power kick from it (I do know some people like this, there are some in every office).  They might refer 7 people for a ‘doubt on their actively seeking’ per day. In your team meetings or one-to-one, it will be mentioned, and staff will be asked why they haven’t got as many. Regardless of what the DWP official line is, nobody is ever reprimanded for referring too many. The only time that would come up is if a large amount of the referrals were allowed (not sanctioned) by the Decision Maker because they were poor quality – i.e. the evidence sent over was poor or the person had actually shown they had done sufficient searches for their Jobseeker’s Allowance. Some staff are getting scared that they aren’t doing enough and they will be marked in the ‘must improve’ category. Enough warnings and you could be out of a job. So Iain Duncan Smith will tell you that there are no targets and if any manager is still using the term target they will get a reprimand. However, I have seen the District tables which clearly show the direction an office is travelling in with regards to sanctions and referrals. Offices which are lower than the highest performing office will be told they must aim towards similar numbers or else. They are too crafty to put anything in an email, or at least most of them are.”

What have been your experiences of the success/failure of the Work Programme? Have you referred many people onto it?

“I have referred hundreds. I am unable to emphasise enough what a massive con and waste of taxpayer’s money this is. Daily, I speak to those poor souls on this mad scheme and many who have returned after a 2 year stint. How journalists have not scooped this, I do not know.  The payment by results contract is an incentive to do nothing. Look at it like this; you are a private company paid to get people into work. You have a financial investment. Who do you invest that money in? Mr Jones who is highly educated and has only recently been made redundant? Or Mr Simpson who has been out of work for years and needs everything from numeracy and literacy training to PC skills? Mr Jones may only need a £50 interview suit or most likely no intervention at all – he will find work on his own. Bingo! The Government will pay you £2,500 if he starts work and stays there for 6 months. You could invest a hell of a lot of your staff resources and profits in getting Mr Simpson to a job ready state, but it’s a huge gamble. You get a higher reward but your losses are higher if he doesn’t find work. Private companies do not like this kind of risk. This is why it is now without question that Work Programme providers ‘park’ the harder to help customers. I have seen this relentlessly for the past couple of years and I do not think anyone could deny this is what happens. I ask customers what the WP is doing for them and they tell me they are lucky if they get a phone call every few months. But, if this person finds a job on his own (which does happen) the WP provider could get £12,000+.”

5) Are you told to give a full description of the help the jobcentre can provide in the form of money for travel expenses to job interviews, or courses that are available? If so, how many take this help up? If not, why not/by who?

“It is not advertised openly. The hope is that the jobseeker will fund expensive training themselves. If they ask then we will put the case forward to pay it. The District fund for this is finite so each case must be looked at on merit. Sometimes the procurement process is so slow the jobseeker will borrow the money from relatives to gain the training they need. The travel to interview expenses have never been openly advertised, as it is hoped that they will fund this themselves. I must say that the chances of funding from DWP are a lot better than for those on the WP.”

What one policy would you change to help jobseekers?

“A tricky one. I couldn’t nail it down to one thing as so much is currently wrong. You see most of the things we do are dictated by Ministers and Senior Civil Servants. At most, they pop in to sit by you for an afternoon to see what you do. They then think they know how to improve or change things but they don’t. It’s all half-arsed hair-brained back of a beer mat type stuff. No one feeds back up the line when something is not working.  The DWP is full to the brim of yes men. Take Universal Jobmatch; staff have been saying that it’s garbage since it was introduced. Staff locked out of it, jobseekers and employers cannot use it. It’s loaded with duplicates and non-jobs but we are told by DWP Press Office that it has revolutionised the way people look for work.  We are told we must use it and must sell it to Jobseekers.”

“But back to your question, I would scrap the Work Programme.  I would invest the millions spent on this into real training for Jobseekers.”






27 responses to Jobcentre Adviser: “I am unable to emphasise enough, what a massive con and waste of taxpayer’s money the Work Programme is.”


    Reblogged this on Britain Isn't Eating and commented:
    More insight from the anonymous JCPlus worker in part 2 of the interview…


    watch your back!The best,most honest and helpful advisor in Rugby got his contract unrenewed and that was that.Actually good at his job so they sacked him.


      well DWP wouldnt want honest people working for them would they, what they are good at and there phone staff is lies lies lies and more lies and passing the blame elsewhere ie to decision makers


        Someone I know used to work for the DWP. Apparently he was cautioned for being “too helpful” (actual words).


    I had a 4 week sanction put on my job seekers allowance as I had an interview on the same day as a jobcentre appointment with an advisor and I simply forgot to let them know! Apparently going for an interview was not “a valid enough reason for missing an appointment”… I however did appeal and had all my money backdated but this whole system is a joke! I was made redundant in November last year and am desperate to be back in work but the way I am spoken to in my Jobcentre is a disgrace, it’s definitely apparent that everyone is tarnished with the same brush and it makes me dread to go!


    Is there any way of getting hold of the sanctions data? I would have thought a statistician would be able to look at the figures and show if they were to punish or help people back into work.


    Reblogged this on Jay's Journal and commented:
    I can’t describe how I feel – anger is too soft a word…


    the work programme I was on, got me to sign a form every week to say I was taking part in a ‘time management’ course…. no such course existed, I just went in, sat on their dodgy laptops for an hour, filled in a form of job searches, picked up my bus fare, and went home again. The company, Ixion is getting paid to provide these ‘courses’ that don’t exist.
    I have now been sanctioned 3 times, so have gone off of JSA and onto ESA through stress and anxiety brought about through the aggressive and hostile attitude of the JC staff.
    I was even attacked by a G4S security guard in a JC and tried to make a police case of it, the cctv was seen, the Police admitted I was assaulted by the guard, but 2 JC staff and 2 G4S guards said I was being threatening, I cannot enter the JC now without an anxiety attack.


    JC manager refuses to explain to me what extra jobsearch info he has decided he needs, and the G4S security try to stop the interview and threaten me with arrest because I am filming it on my phone


    Here’s my account of successfully appealing against a 4 week sanction: Yes, it can be done, but it’s hard ‘work’ and very stressful.


    I received a six month sanction due to the work programme’s provider having staff unfit to function. Initially my local jobcentre would intervene, even to the extent of giving me permission to avoid my Ingeus advisor. But eventually things go so out of hand (work programme staff with substance abuse issues etc..) that the local jobcentre advisors began losing their bottle.
    Here is a timeline of my two years on the Work Programme, with evidence (screen-grabs, emails etc..) to back it up posted among the various comments below it.
    The W P providers should only be allowed to use fully vetted staff, some of my advisors had previous too.


      Thank you for sharing this insight. So important for people to speak about how they are treated/experience. It’s pretty unbelievable that these people were allowed to be responsible for others. Thanks again, will read in full.


    I have worked as a personal adviser in a job centre and they absolutely do have targets for sanctions and i have personally witnessed ( and been asked to send them ) other job centre staff sending letters of compulsory appointments for the next day but on a second class stamp .. Which meant the letter would arrive after the appointment therefore the job seeker would be sanctioned for not attending .. I actually wrote to Darra Singh about the bad practices but received no satisfactory answer


    yes I was on the works program with B2B and I was parked with me being over 50 (well over) after about a month I was maybe if I was lucky I would get an email or a phone call but no help to find work, so yes it is a wast off time and money.

    Molotov Cocktail October 18, 2015 at 7:56 am

    Spot on. I used to work on the Work Programme, and it is a massive con. In fact I am amazed no major news stories haven’t buried it. In my experience around 80 % of those who find work whilst attached to the scheme, do so without any input from the providers. If the provider can find out what jobs their clients have gone into, then the Work Programme is paid anything between four and a half to fourteen and a half thousand pounds should the person stay in work for two years. It’s legalised fraud on an epidemic scale. I’ve recently compiled a 13 page dossier on Work Programme sharp practces and have sent it to some senior opposition mp’s.

Trackbacks and Pingbacks:

  1. Jobcentre Adviser: “I am unable to emphasise enough, what a massive con and waste of taxpayer’s money the Work Programme is.” | Street Democracy - where it should reach - April 30, 2014

    […] View original 873 more words […]

  2. The Market Society « REALFARE - January 22, 2015

    […] Interview with a Jobcentre Advisor , RealFare […]

  3. What Sanctions Are Telling Us About Tory Economic Policy – Kam Sandhu - May 30, 2016

    […] Government has repeatedly denied the use of targets amidst such increases in sanctions. However, some staff have since spoken out, also giving light to a culture of fear and pressure for staff themselves, as explained by an advisor we interviewed in 2014; […]

  4. What Sanctions Are Telling Us About Tory Economic Policy - Real Media - The News You Don't See - November 30, 2016

    […] Government has repeatedly denied the use of targets amidst such increases in sanctions. However, some staff have since spoken out, also giving light to a culture of fear and pressure for staff themselves, as explained by an advisor we interviewed in 2014; […]

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s